Privacy Policy

This Privacy Policy explains how Friends Mobility collects, uses, stores, and protects personal data when you use our website and book a vehicle rental or tour with us.

1. Data We Collect
- Identity and contact data: name, email, phone number.
- Booking data: pickup/drop-off details, driving licence information, tour participant details, payment status.
- Account data: login credentials, booking history.
- Technical data: IP address, device/browser information, cookies, usage logs.

2. How We Use Your Data
- To process and manage vehicle rental and tour bookings.
- To communicate booking confirmations, updates, and support requests.
- To process payments and issue invoices.
- To improve our website and comply with legal obligations.

3. Legal Basis
Processing is carried out on the basis of contract performance (fulfilling your booking), legal obligation, and, where applicable, your consent, in accordance with Albanian legislation on personal data protection.

4. Sharing of Data
We share data with payment processors (PayPal, POK Pay) and, where relevant, with vehicle suppliers or tour operators, only to the extent necessary to fulfil your booking. We do not sell personal data to third parties.

5. Data Retention
We retain booking and account data for as long as necessary to fulfil the purposes above and to comply with legal, accounting, and tax obligations.

6. Your Rights
You may request access, correction, restriction, objection, or deletion of your personal data, subject to applicable law.

7. Account Deletion
You may request account deletion at any time by contacting us.

8. Contact
For privacy matters, contact us at [email protected].